Accessibility Statement

Effective Date: 21 June 2026 Last Updated: 21 June 2026 Version: 1.0

GatiMitra's commitment to being usable by everyone, in compliance with the Rights of Persons with Disabilities Act, 2016 and WCAG 2.2 AA targets.

#1. Our commitment

We believe transportation, food, and delivery services must be accessible to everyone — including users with visual, hearing, motor, cognitive, or other disabilities. We design, develop, and test the GatiMitra app with accessibility as a first-class requirement.

#2. Standards we target

#3. Built-in support

3.1 Screen reader

• All interactive elements have accessible labels.
• Order / ride flows are voiceable end-to-end.
• Live tracking announces driver name, vehicle, plate, and ETA.
• Receipts read out line by line.

3.2 Font scaling

• The entire app respects your OS font size up to 200%.
• No clipped buttons, no overlapping text.

3.3 Colour contrast

• Body text ≥ 4.5:1 contrast ratio.
• UI components ≥ 3:1 contrast ratio.
• Two themes (light, dark) plus a high-contrast option in Settings → Accessibility.

3.4 Motor / touch

• Touch targets ≥ 44 pt (iOS) / 48 dp (Android).
• Drag-only actions have an equivalent button-press path.
• Long-press alternatives for users who can't perform them.

3.5 Reduced motion

• Animations dim or skip when "Reduce Motion" is enabled in your OS.

3.6 Cognitive

• Single-action default flows (e.g., one-tap reorder).
• Plain-language error messages.
• Confirmation before destructive actions.

3.7 Hearing

• All audio prompts have text alternatives.
• Live ride status visible in-app without sound.
• In-app chat available alongside calls.

3.8 Speech

• Type-to-text in-app chat fully supported.
• No voice-only flow blocks any feature.

#4. Service accessibility

Per Rights of Persons with Disabilities Act, 2016 §40 and §41:

• Service animals (guide dog for visually impaired, assistance animals) allowed in every ride at no extra charge.
• Wheelchairs / mobility aids accommodated; the partner assists with loading at no extra charge.
• Wheelchair-accessible vehicles filterable in select cities (Filters → Accessibility → Wheelchair accessible).
• Sign language support coming for customer-care calls (city pilot).
• Cognitive support: simplified UI mode (Settings → Accessibility → Simplified mode) reduces options to essentials.

#5. Driver / delivery partner training

Every partner is trained on:

• Disability-respectful behaviour.
• Service-animal accommodation.
• Wheelchair handling.
• Assisting boarding / alighting.
• Communicating with deaf, mute, and blind passengers.

Failure to accommodate triggers immediate review per Anti-Discrimination Policy.

#6. Testing

#7. Known gaps (transparent)

We publish current gaps and ETAs to close them:

#8. Report an accessibility barrier

Email accessibility@gatimitra.com with:

• What you tried to do.
• What you expected.
• What happened.
• Device + OS + app version.

We acknowledge within 24 hours and respond with a fix or workaround within 7 days. Critical accessibility blockers receive a hotfix release within 14 days.

#9. Alternative ways to use GatiMitra

If the app isn't accessible to you in the moment, you can:

• Use the website at https://gatimitra.com (basic ordering + ride booking, mobile-web optimised).
• Call our toll-free helpline 1800-XXX-XXXX — a human will help.
• Have a guardian / family member book on your behalf.

#10. Procurement of accessible tooling

Where we add a third-party SDK or vendor, we require an accessibility statement from them.

#11. Statutory rights

This Statement is in addition to your rights under the Rights of Persons with Disabilities Act, 2016, the Consumer Protection Act 2019, and any other applicable Indian law.

#12. Contact

Owner: Engineering + Trust & Safety