Anti-Discrimination Policy

Effective Date: 21 June 2026 Last Updated: 21 June 2026 Version: 1.0

Discrimination has no place on GatiMitra — whether by customers, drivers, delivery partners, restaurants, or our own staff. Aligned with the Constitution of India (Articles 14, 15, 17), Rights of Persons with Disabilities Act 2016, and Motor Vehicles Aggregator Guidelines 2020 §5(d).

#1. Zero-tolerance principle

We do not tolerate discrimination based on:

• Religion
• Caste
• Race or ethnicity
• Gender or sexual orientation
• Marital or pregnancy status
• Disability
• Age (within legal limits)
• Language or dialect
• State / region of origin
• Economic background
• Political affiliation
• Destination of ride / delivery

#2. What partners (drivers, delivery, restaurants) must do

• Accept rides / orders/deliveries regardless of the requester's identity.
• Use respectful language at all times.
• Make reasonable accommodations for accessibility (service animals, wheelchairs, mobility aids).
• Provide service to the booked destination, not refuse based on neighbourhood.
• Charge only the metered / app-disclosed fare.
• Not require payment in cash if the booking specifies a digital method.
• Not solicit personal information unrelated to the service.

#3. What customers must do

• Treat partners with the same respect you'd expect.
• Not refuse a partner because of their religion, caste, gender, language, or appearance.
• Not request a partner change for discriminatory reasons (you may request changes for genuine safety reasons — those are covered in Safety Policy).
• Not include discriminatory language in reviews, ratings, complaints, or chat.

#4. Reasonable accessibility accommodations

Per Rights of Persons with Disabilities Act, 2016:

• Service animals (guide dog for visually impaired, assistance animals for other disabilities) are allowed in every ride at no extra charge.
• Mobility aids (wheelchair, crutches, walker) are accommodated; the partner assists with loading at no extra charge.
• Communication needs: sign language interpreter is supported via app chat. Type-to-text is supported.
• Wheelchair-accessible vehicles are filterable in select cities.
• Assistance from app: large-text mode, screen-reader compatibility (TalkBack on Android, VoiceOver on iOS) are tested.

#5. Women-safety considerations

These features address gender-based vulnerability and are NOT discriminatory under §15(3) of the Constitution (special provisions for women & children):

• Female-driver preference (where available).
• Night-ride auto-share with trusted contacts.
• Women-only safety officer for reports.
• Sensitivity-training mandate for drivers.

See Safety Policy §4.

#6. Religious / dietary accommodations

• Restaurants can mark items as vegetarian, vegan, Jain, halal, kosher; we display these labels accurately.
• Drivers may decline to transport items violating their personal beliefs (e.g., beef in a parcel) only where the items are also restricted by law in that jurisdiction or pre-disclosed at booking — otherwise refusal is not permitted.

#7. Refusal to discriminate is not a "ban"

A driver / delivery partner / restaurant may decline a ride / order / delivery for legitimate operational reasons (vehicle condition, hours, distance, unavailability). These are different from discriminatory refusals. We monitor patterns to distinguish.

#8. Reporting discrimination

Profile → Help → Report → Discrimination. Or email discrimination@gatimitra.com. Include trip ID and a description.

We investigate within 72 hours:

#9. Data we use to enforce

• Trip / order metadata (only).
• Reports filed.
• Aggregate patterns (e.g., a driver's cancellation rate against bookings from a specific area or by particular user demographics).

We do not use sensitive personal data (caste, religion, sexual orientation) to flag riders or partners.

#10. Anti-retaliation

You cannot be penalised — by lower future supply, higher prices, slower support — for reporting discrimination in good faith.

#11. Training

Every driver and delivery partner completes anti-discrimination and anti-harassment training before onboarding and refresher modules annually.

#12. Transparency

Annual Anti-Discrimination Report at https://gatimitra.com/transparency — number of reports, substantiated cases, actions taken (anonymised).

#13. Statutory rights

This Policy is in addition to your rights under the Constitution of India, the Rights of Persons with Disabilities Act 2016, the Transgender Persons (Protection of Rights) Act 2019, Indian Penal Code / Bhartiya Nyaya Sanhita, the Aggregator Guidelines 2020, and any other applicable Indian law.

#14. Updates

Material changes trigger an in-app re-consent.

#15. Contact

Owner: Trust & Safety + Legal