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Privacy Policy

Effective Date: 13-02-2026

GatiMitra On-Demand Services Pvt. Ltd. ("GatiMitra", "we", "us") is committed to protecting your privacy. This policy describes how we collect, use, store, and share your information when you use our website, apps, and services.

  1. Information we collect

    We may collect: (a) information you provide (name, email, phone, address, payment details when you register or use our services); (b) device and usage data (IP address, browser type, pages visited); (c) location data when you use our apps or services; (d) communications and support history.

  2. How we use your information

    We use your information to provide, maintain, and improve our services; process orders and payments; send updates and offers (with your consent where required); ensure safety and security; comply with legal obligations; and for analytics and product development.

  3. Sharing of information

    We may share information with delivery partners, payment processors, and service providers necessary to operate our platform. We do not sell your personal data. We may disclose information if required by law or to protect our rights and safety.

  4. Data security

    We use industry-standard measures to protect your data, including encryption and secure storage. No method of transmission over the internet is 100% secure; we encourage you to use strong passwords and keep your account details confidential.

  5. Your rights

    Depending on applicable law, you may have the right to access, correct, delete, or port your data, and to withdraw consent or object to certain processing. Contact us at partnerhelp@gatimitra.com for requests. You may also manage cookie preferences as described in our Cookie Policy.

  6. Updates

    We may update this Privacy Policy from time to time. The "Effective Date" at the top will reflect the latest version. We will notify you of material changes via email or a notice on our services. Continued use after changes means you accept the updated policy.

For more information, see our Terms and Conditions, Cookie Policy, and Contact section.