End-User Licence Agreement (EULA)

Effective Date: 21 June 2026 Last Updated: 21 June 2026 Version: 1.0

The licence under which you may use the GatiMitra mobile application. Required by Apple App Store Review Guideline 3.1.2 if an EULA is not provided; Apple's standard EULA otherwise applies. We supply this one because parts of our offering go beyond Apple's template.

This EULA is a contract between you (the end user) and GatiMitra Technologies Private Limited ("GatiMitra", "we", "our", "us"). By installing, copying, downloading, accessing, or using the GatiMitra customer application ("App"), you agree to this EULA. If you do not agree, do not install or use the App.

This EULA is in addition to our Terms of Service. Where the Terms of Service and this EULA conflict on the same topic, the Terms of Service prevail.

#1. Licence

GatiMitra grants you a personal, non-exclusive, non-transferable, non-sublicensable, revocable, royalty-free licence to install and use the App on devices you own or control, solely for your personal, non-commercial use, in accordance with the Apple App Store / Google Play Store usage rules and this EULA.

#2. Restrictions

You may not:

• Copy, modify, decompile, reverse-engineer, disassemble, or attempt to derive the source code of the App, except where Indian law expressly permits.
• Remove, alter, or obscure any copyright, trademark, or other proprietary notice.
• Use the App for unlawful purposes, fraud, harassment, or to interfere with another user's enjoyment.
• Use the App to build a competing product or to scrape data.
• Distribute, sell, lease, rent, or sublicense the App or any portion of it.
• Use bots, scripts, or other automated means to interact with the App except via published APIs under separate agreement.
• Bypass, disable, or circumvent any security or access-control feature.
• Use the App via an unsupported, modified, jailbroken, or rooted operating system in a way that defeats safety features.

#3. Updates

We may push updates (bug fixes, feature additions, security patches). Some updates are mandatory and may automatically apply, while others are optional. Continued use of the App after an update means you accept any updated version of this EULA and the Terms of Service.

#4. Intellectual property

The App, including its source code, design, logos, trademarks, content, audio, video, and all derivative works, is the exclusive property of GatiMitra or its licensors. This EULA does not transfer ownership.

Open-source components and their licences are listed in Open-Source Licenses. Use of those components is governed by their respective licences.

#5. Apple-specific terms (per App Store Guideline 3.1.2 and Apple's "Licensed Application End User License Agreement")

Where the App is downloaded from Apple's App Store, the following additional terms apply between you and Apple Inc. ("Apple"):

5.1 Acknowledgement

This EULA is between you and GatiMitra only, and not with Apple. GatiMitra (not Apple) is solely responsible for the App and its content.

5.2 Scope of licence

The licence is non-transferable, limited to use on an Apple-branded device you own or control, and subject to Apple's Usage Rules in the App Store Terms of Service.

5.3 Maintenance and support

GatiMitra is solely responsible for maintenance and support. Apple has no obligation to furnish support.

5.4 Warranty

If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App. To the maximum extent permitted by law, Apple has no other warranty obligation; any other claims, losses, liabilities, damages, costs, or expenses are GatiMitra's sole responsibility.

5.5 Product claims

GatiMitra (not Apple) is responsible for addressing claims relating to the App or your possession or use, including (a) product-liability claims, (b) any claim the App fails to conform to legal or regulatory requirements, and (c) claims under consumer-protection / privacy / similar legislation.

5.6 Intellectual-property rights

In the event a third party claims the App or your possession or use of it infringes that party's intellectual-property rights, GatiMitra (not Apple) is solely responsible for the investigation, defence, settlement, and discharge of the claim.

5.7 Legal compliance

You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo or designated as a "terrorist-supporting" country and (ii) you are not on any U.S. Government list of prohibited / restricted parties.

5.8 Developer name and address (for notices to GatiMitra under this EULA)

GatiMitra Technologies Private Limited [Address with PIN], India Email: legal@gatimitra.com

5.9 Third-party beneficiary

Apple and its subsidiaries are third-party beneficiaries of this EULA, and upon your acceptance Apple shall have the right (and is deemed to have accepted the right) to enforce this EULA against you as a third-party beneficiary.

#6. Google-specific terms (per Google Play Developer Distribution Agreement)

Where the App is downloaded from Google Play:

• Your use of the App must comply with the Google Play Terms of Service.
• Google is not a party to this EULA and is not responsible for the App or any aspect of it.
• You may not redistribute the App outside of authorised Google channels.

#7. Privacy

Your use of the App is also governed by our Privacy Policy, DPDPA Compliance Notice, Permissions Rationale, and Cookie & Tracking Policy.

#8. Termination

This EULA terminates automatically when:

• You uninstall the App, or
• You delete your account (see Data Deletion Policy), or
• GatiMitra suspends or terminates your account per Terms of Service §15.

On termination, you must cease all use of the App and delete all copies. Sections 4, 5.5, 5.6, 9, 10, 11, 12 survive termination.

#9. Disclaimer

The App is provided "AS IS" and "AS AVAILABLE", without warranty of any kind to the maximum extent permitted by Indian law. GatiMitra disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and availability.

#10. Limitation of liability

To the maximum extent permitted by Indian law:

• GatiMitra's aggregate liability arising out of or relating to the App is limited to the amount you paid GatiMitra for the App or the disputed service in the 12 months preceding the claim, whichever is less.
• GatiMitra is not liable for indirect, incidental, consequential, exemplary, or punitive damages.

This limitation does not exclude liability that cannot lawfully be excluded under Indian law (e.g., for death, personal injury caused by negligence, or fraud).

#11. Indemnity

You agree to indemnify and hold GatiMitra harmless from any third-party claim arising from your breach of this EULA, your violation of any law, or your infringement of any third party's rights.

#12. Governing law and jurisdiction

This EULA is governed by the laws of the Republic of India. Disputes are subject to the exclusive jurisdiction of competent courts in India.

#13. Severability

If any provision is held unenforceable, the remainder continues in effect.

#14. Entire agreement

This EULA together with the documents in apps/customer_app/legal/ constitutes the entire agreement between you and GatiMitra regarding the App and supersedes any prior or contemporaneous communications.

#15. Notices

To GatiMitra: legal@gatimitra.com or registered post at the address above. To you: through the App or to the email / mobile registered with your account.

#16. Contact

Owner: Legal